Contact & Support
We’re Here to Help
Do you have questions about our service or need assistance? Our experienced team is ready to help you personally by email or post.
We deliberately work exclusively via email and post as this enables us to operate quickly and efficiently.
Faster and More Efficient
We can thoroughly investigate your question and provide a complete answer without time pressure.
Better Documentation
All communication is archived, allowing us to assist you better with any follow-up queries.
Fewer Misunderstandings
Written communication prevents ambiguity and ensures clear agreements.
Secure Communication
Email and post are secure ways to exchange sensitive information.
Faster and More Efficient
We can thoroughly investigate your question and provide a complete answer without time pressure.
Better Documentation
All communication is archived, allowing us to assist you better with any follow-up queries.
Fewer Misunderstandings
Written communication prevents ambiguity and ensures clear agreements.
Secure Communication
Email and post are secure ways to exchange sensitive information.
Quality Over Speed
By working through email and post, we can thoroughly examine your question, consult the right experts, and provide a comprehensive response. This prevents misunderstandings and ensures you receive the best possible assistance.
Two reliable ways to get in touch with us
Email Support
Our primary communication channel
Send us an email with any questions. We typically respond within 6 hours on business days, though complex inquiries may take longer.
Post
For official correspondence
Would you like to send us something by mail, such as additional documents? You can do so at our correspondence address.
Quick answers to the most common questions about our customer service
Contact Information
Postbus 59777
1040 LG Amsterdam
Nederland
Response Times
Email Support
Prefer to Find an Answer Yourself?
Many of your questions may already be answered in our online resources.
Frequently Asked Questions (FAQ)
Answers on topics such as shipping, costs, processing, and resending.
View FAQLegal Information
Information about notice periods, consumer rights, and the legal aspects of termination.
View Legal InfoCan't find your question in our FAQ? Please feel free to contact us — we're happy to help.
