FAQ - Frequently Asked Questions
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1. What exactly does Termination Experts do?
Termination Experts specializes in drawing up and sending cancellation letters for subscriptions and contracts on your behalf.
2. How does the process work at Termination Experts?
You provide us with the necessary information, and we will prepare and send the cancellation letter to the relevant service provider.
3. What does it cost to send a cancellation letter via Termination Experts?
We charge a fixed price of 32 euros for drawing up, printing and sending your cancellation letter.
4. How quickly will my cancellation letter be sent after application?
After receiving all necessary information, your cancellation letter will be sent within two working days.
5. Can I receive a copy of the cancellation letter?
Yes, you can find a digital copy of the cancellation letter in the order confirmation or receive it by e-mail upon request.
6. Is the cancellation letter really sent to the organization?
Yes, as soon as your cancellation letter has been drawn up, we will take care of sending it to the organization in question.
7. What happens if there is an error in my cancellation letter?
Please contact us at support@terminationexperts.com and we will correct the error and send a new letter if necessary.
8. How do I know that my cancellation has been processed by the organization?
Organizations usually confirm the processing of cancellations within one month.
9. Can I contact you for any type of subscription or contract?
Yes, we support the cancellation of various types of subscriptions and contracts, regardless of industry.
10. What if I want to cancel my cancellation letter after it has been sent?
Due to our automated process, it is not possible to cancel cancellation letters once they have been sent.
11. Will I receive confirmation when my cancellation letter has been processed?
Yes, companies often notify you that the cancellation letter has been processed and how long the contract will continue.
12. What if my cancellation is not accepted by the organization?
If your cancellation is not accepted by the organization, please contact them immediately for clarification.
13. Are your company details always up to date?
We regularly collect and check company address information to ensure accuracy.
14. How can I contact you if I have any questions?
You can reach us via email at support@terminationexperts.com.
15. Can I pay in installments?
Yes, we offer the option for payment in installments.
16. Is payment by check possible?
No, payments by check are not accepted for our services.
17. How long does it take for my cancellation letter to arrive at the organization?
Depending on the mail processing, it may take several days to a week.
18. Can I come personally for assistance?
Our office is not open to visitors, but we offer full support via email.
19. Is Termination Experts registered with the Chamber of Commerce?
19. Is Termination Experts registered with the Chamber of Commerce?
20. Do you also offer support after sending the cancellation letter?
We offer support for questions about shipping, but further handling must be discussed with the organization itself.
21. Is it possible to change a cancellation letter after it has been sent?
Changes after shipment are not possible;
22. What happens if I am not satisfied with the service?
We think it is important that you are satisfied.
23. Does Termination Experts have partnerships with certain organizations?
No, we work completely independently of the organizations to which we send cancellation letters.
24. Can I provide feedback about your services?
Feedback is always welcome via our email address, and we greatly value your opinion.
25. How do you guarantee the privacy of my data?
We strictly adhere to privacy legislation and handle your personal information with care.
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