How do I cancel my subscription?

Cancelling a subscription is usually possible through your online account, via email, or by sending an official cancellation letter. The exact procedure depends on the provider. Always check the terms on the brand’s website or use our cancellation service to make it fast and easy.

When will my cancellation be processed?

In most cases, your cancellation will be processed within a few business days. Keep in mind there may be a notice period, so your subscription may remain active until the end of the month. You will usually receive confirmation once the cancellation is complete.

Am I entitled to a refund after cancellation?

Whether you're entitled to a (partial) refund depends on your subscription’s terms. With monthly subscriptions, refunds are rare, but for yearly contracts, a refund may be possible upon early termination. Always consult the brand’s general terms.

What if my cancellation is ignored or doesn’t go through?

If your cancellation hasn’t been processed or you haven’t received confirmation, it's important to contact the provider’s customer service. Make sure you have proof of cancellation, such as a receipt or email. We can also assist you in ensuring a valid cancellation.

Cancel Octopus energy

Do you want to cancel Octopus energy? Termination Experts helps you as your cancellation intermediary. Enter your details below and the cancellation letter will be generated automatically. You can choose to copy the letter, send it yourself, or have us send it by post for a fee.

Octopus energy Cancellation

First name

Last name

Street

House number

Addition

Postal code

City

Email address

Phone number

Phone

Reason for cancellation

From when would you like to cancel?

I confirm that I have read and accept the Privacy Declaration and Terms and Conditions. I authorize Termination Experts to send the cancellation letter on my behalf and acknowledge a one-time service fee of 32 pounds applies. An invoice will be sent to my email after the letter has been dispatched, and payment can be made via available Payment Methods.*

I want my letter sent as soon as possible and therefore waive my legal right of withdrawal according to the terms of the relevant agreement.*

Octopus energy cancellation letter

Octopus energy

Attn: Customer Service / Administration

2nd Floor United Kingdom Housez

W1D 1NN London

United Kingdom

City,

2025-05-16 (YYYY-MM-DD)

Subject: Request for cancellation of Octopus energy

Dear Sir or Madam,

I hereby inform you that I wish to terminate my agreement with Octopus energy. I kindly request that my agreement be terminated immediately or at the earliest possible date.

I would appreciate receiving a written confirmation of the cancellation, including the exact end date of my contract, at my email address: .

Additionally, in accordance with the General Data Protection Regulation (GDPR), I request you to delete all personal data related to my membership and confirm once this process is completed. This request includes the removal of my data from all your systems and databases.

Thank you in advance for the proper handling of this cancellation.

Kind regards,

First Name Last Name
Street House Number
Postal Code City
Email Address
Phone Number
IBAN

Brand:Octopus energy

Notice Period:In many cases, a notice period of one month applies. This means your subscription will typically end one month after cancellation.
Please note: the exact notice period may vary depending on the type of subscription or contract. Some services, for example, offer annual contracts, while others allow monthly cancellations. To ensure you have the correct information for your situation, we recommend reviewing the terms and conditions on the official website of Octopus energy.

Questions about your subscription with Octopus energy

Cancelling a subscription is usually possible via your online account, by email, or with an official cancellation letter. The precise procedure varies by provider. Always check the brand's website for their specific terms, or use our cancellation service for a quick and easy process.

In most cases, your cancellation will be processed within a few working days. Please keep in mind any applicable notice period; often, the subscription remains active until the end of the current month. You will usually receive confirmation once the cancellation is complete.

Whether you are entitled to a (partial) refund after cancellation depends on the terms and conditions of your subscription. With monthly cancellations, this is often not the case; however, with annual contracts, you may receive a partial refund if you terminate early. Always consult the brand’s general terms and conditions for details.

If your cancellation has not been processed or you have not received confirmation, it is important to contact the brand’s customer service. Make sure you have proof of cancellation, such as a dispatch receipt or email. Still having trouble? We can assist you in sending a valid cancellation notice.

Cancel your Octopus energy subscription via TerminationExperts

Would you like to end your subscription or contract with Octopus energy? With TerminationExperts, you can easily create a cancellation letter for Octopus energy. Simply enter your details, and we will provide you with a professionally drafted letter. If you prefer, we can take care of printing, stamping, and posting your letter for a fixed fee of 32 pounds. This saves you time and avoids the inconvenience of contacting customer service. You may also copy the text of our suggested letter yourself. Remember, you can always cancel directly and at no cost with Octopus energy.

How does it work?

1. Select your service: choose the company on our website to which you wish to send the cancellation letter.

2. Enter your details: provide your personal information to generate a tailored cancellation letter.

3. Choose to copy or have us send it: you can copy and send the cancellation letter yourself for free. Alternatively, we can handle the printing, stamping, and mailing for an all-inclusive price of 32 pounds.

After your cancellation letter is sent

After sending your cancellation letter, we will send you a confirmation email. Within 14 days of your request, you will also receive a detailed invoice by email, with a payment term of 14 days.

Do you have any questions or need assistance filling in your details? Our customer service team is here to help. Contact us at support@terminationexperts.com. Please note: We are not responsible for processing the termination letter. Always check the cancellation terms of the company to which you wish to send the termination letter before proceeding. As a consumer, you can use our service to send a termination letter to available companies, but we cannot guarantee its actual processing. This depends on various factors beyond our control. Processing may take at least 30 days. For questions regarding the status of your cancellation, please contact Octopus energy directly.

Other ways to cancel free of charge

1. By email: Send an email to the customer service of Octopus energy with your cancellation request. The advantage is that you receive written confirmation, although it may sometimes take a while to get a response.

2. By phone: Call the customer service of Octopus energy to cancel your subscription. The benefit is immediate personal contact, though disadvantages include long waiting times and potentially persistent sales representatives.

Disclaimers & important information

Addresses kept up-to-date, but no guarantees

We strive to keep company address information as up-to-date as possible. However, it is possible that an address has changed without our knowledge. Always verify the most current details yourself.

Customer remains responsible for the cancellation

We handle the dispatch of your termination letter, but it remains your responsibility to check whether the subscription can indeed be cancelled and if there are any outstanding obligations.

No influence over company processing times

We ensure your termination letter is sent promptly, but we have no control over the processing time or policies of Octopus energy.

No guarantee of success

While we carefully draft a legally valid termination letter, we cannot guarantee that the company will accept the cancellation. This depends on their terms and administrative procedures.

No refunds after dispatch

As our service is performed immediately, refunds are not possible once the letter has been sent.

Payment and collection

If payment is not received within the specified period, the outstanding amount may be transferred to a debt collection agency. Any additional costs incurred will be borne by the customer.

Benefits of TerminationExperts:

1. Time-saving: No need to worry about drafting and sending your termination letter.

2. Convenience: Your termination letter is sent with just a few clicks.

3. Professionalism: We ensure your termination letter is delivered in a proper and professional manner.

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